“We manage the loans we originate” means your company retains responsibility for administrative management after the initial funding, rather than selling these rights to a third party.
Why is this important?
Single point of contact: Borrowers deal with the same entity from loan application to final repayment.
Customer experience control: You directly manage payments, statements, and customer service, ensuring brand consistency.
Flexibility: You have greater flexibility to offer loan modifications or solutions if the borrower encounters financial difficulties.
What your service includes:
Payment management: Collection of principal and interest, and management of escrow accounts (taxes, insurance).
Administrative monitoring: Sending monthly statements and maintaining accurate records.
Default management: Monitoring late payments and implementing recovery or remediation strategies.
For clients, knowing that you retain management often brings peace of mind, as their loan will not be transferred to an unknown manager.